Safety is our top priority at Amtrak — and this includes keeping the information in your Amtrak Guest Rewards account secure. To provide an extra layer of protection, we will now ask you for a temporary verification code when you log in to Amtrak.com and the Amtrak app or make changes to your profile (such as resetting your password).
Called ‘multi-factor authentication’, this added security step better helps Amtrak identify you as the account holder and better prevents others from trying to access it. Each time you request this code, you can choose to have it sent to the primary email address on your account or to your SMS-enabled mobile device.
This new log-in policy is now in effect — and no action is required on your part. If you’d like to review your profile information, update your contact information, or select your code delivery preference, you can do so here.
