Amtrak Alerts Information and updates affecting travel
- Chicago Street Project Temporarily Changes Chicago Union Station Customer Access
- Effective through Fall 2025
Station Details
- Staffed station
- ATM available
- Elevator
- Metropolitan Lounge
- Payphones
- Amtrak ticketing kiosks available
- Restrooms
- Ticket sales office
- Unaccompanied child travel allowed
- Vending machines
- Amtrak WiFi available
- Boarding gates close 5 Min before train departure time
- Arrive at least 60 minutes prior to departure if you're checking baggage or need ticketing/passenger assistance
How long before departure to be at the station if you need ticketing, baggage or passenger assistance services.
- Arrive at least 30 minutes prior to departure if you're not checking baggage or don't need assistance
How long before departure to be at the station if you do not need services such as ticketing, baggage or passenger assistance.
- Amtrak Express shipping not available
- Checked baggage service available
- No checked baggage storage
- Bike boxes for sale
The number of bike boxes available in the station is limited. For assistance, call us at 1-800-USA-RAIL.
- No baggage carts
- Ski bags for sale
- Bag storage
Baggage storage is an area where passengers may store their bags, equivalent to "left luggage" in Europe. A storage fee may apply.
- Shipping boxes for sale
- Baggage assistance provided by Red Caps
Free passenger assistance, including baggage-handling and courtesy wheelchairs where available, is provided by station staff.
- Station parking is not available
- Payphones
- Accessible platform
Accessible platform is a barrier-free path from the drop-off area outside the station to the train platform.
- Accessible restrooms
- Accessible ticket office
- Accessible waiting room
- Accessible water fountain
- Accessible station parking is not available
- No high platform
A high platform is a platform at the level of the vestibule of the train, with the exception of two-level Superliner trains.
- Wheelchair available
For passengers who cannot walk far or at all, we offer a wheelchair to help move around within the station. At some stations this may be a battery-powered people mover.
- Wheelchair lift available
Wheelchair lift is a platform-mounted lift for loading passengers from low platforms onto trains that do not have onboard ramps.
Station Waiting Room Hours
MONDAY | 5:30 AM - 11:59 PM |
TUESDAY | 5:30 AM - 11:59 PM |
WEDNESDAY | 5:30 AM - 11:59 PM |
THURSDAY | 5:30 AM - 11:59 PM |
FRIDAY | 5:30 AM - 11:59 PM |
SATURDAY | 5:30 AM - 11:59 PM |
SUNDAY | 5:30 AM - 11:59 PM |
Ticket Office Hours
MONDAY | 6:00 AM - 9:20 PM |
TUESDAY | 6:00 AM - 9:20 PM |
WEDNESDAY | 6:00 AM - 9:20 PM |
THURSDAY | 6:00 AM - 9:20 PM |
FRIDAY | 6:00 AM - 9:20 PM |
SATURDAY | 6:00 AM - 9:20 PM |
SUNDAY | 6:00 AM - 9:20 PM |
Passenger Assistance
MONDAY | 5:30 AM - 11:30 PM |
TUESDAY | 5:30 AM - 11:30 PM |
WEDNESDAY | 5:30 AM - 11:30 PM |
THURSDAY | 5:30 AM - 11:30 PM |
FRIDAY | 5:30 AM - 11:30 PM |
SATURDAY | 5:30 AM - 11:30 PM |
SUNDAY | 5:30 AM - 11:30 PM |
Checked Baggage Service
MONDAY | 8:00 AM - 9:30 PM |
TUESDAY | 8:00 AM - 9:30 PM |
WEDNESDAY | 8:00 AM - 9:30 PM |
THURSDAY | 8:00 AM - 9:30 PM |
FRIDAY | 8:00 AM - 9:30 PM |
SATURDAY | 8:00 AM - 9:30 PM |
SUNDAY | 8:00 AM - 9:30 PM |
Parking Hours
MONDAY | Closed |
TUESDAY | Closed |
WEDNESDAY | Closed |
THURSDAY | Closed |
FRIDAY | Closed |
SATURDAY | Closed |
SUNDAY | Closed |
Quik-Trak Kiosk Hours
MONDAY | 5:30 AM - 11:59 PM |
TUESDAY | 5:30 AM - 11:59 PM |
WEDNESDAY | 5:30 AM - 11:59 PM |
THURSDAY | 5:30 AM - 11:59 PM |
FRIDAY | 5:30 AM - 11:59 PM |
SATURDAY | 5:30 AM - 11:59 PM |
SUNDAY | 5:30 AM - 11:59 PM |
Lounge Hours
MONDAY | 8:00 AM - 9:30 PM |
TUESDAY | 8:00 AM - 9:30 PM |
WEDNESDAY | 8:00 AM - 9:30 PM |
THURSDAY | 8:00 AM - 9:30 PM |
FRIDAY | 8:00 AM - 9:30 PM |
SATURDAY | 8:00 AM - 9:30 PM |
SUNDAY | 8:00 AM - 9:30 PM |
Amtrak Express Service
MONDAY | Closed |
TUESDAY | Closed |
WEDNESDAY | Closed |
THURSDAY | Closed |
FRIDAY | Closed |
SATURDAY | Closed |
SUNDAY | Closed |
Lactation Suite Available at This Station
A lactation suite for nursing mothers is available at Chicago - Union Station between the Metropolitan Lounge and Baggage Claim.
The 5-foot by 9-foot, ADA-compliant pod is designed for individual use, but can fit more than one person, as well as mothers traveling with babies and other children. It's self-contained, with comfortable benches, a fold-down table, an electrical outlet for plugging in a breast pump, and a door that can be locked for privacy.
Lactation Suite Available at This Station
A lactation suite for nursing mothers is available at Chicago - Union Station between the Metropolitan Lounge and Baggage Claim.
The 5-foot by 9-foot, ADA-compliant pod is designed for individual use, but can fit more than one person, as well as mothers traveling with babies and other children. It's self-contained, with comfortable benches, a fold-down table, an electrical outlet for plugging in a breast pump, and a door that can be locked for privacy.