About Your Amtrak Tickets
Tickets are evidence of fare paid and must be surrendered for cancellation or inspection by any conductor or authorized carrier representative.
Tickets are Valid
- Between the stations listed on the ticket.
- For the class of service and accommodations listed on the ticket.
- Within the validity period stated on the ticket.
- Subject to other conditions as stated on the ticket.
Tickets are Void If
- They bear alterations or erasures.
- Passenger receipt is detached.
- Presented for passage by any person(s) other than the individual or party for whom they were originally purchased, unless authorized by fare code rules.
Lost, Stolen or Destroyed Tickets
Your Tickets Have Value
Please safeguard your tickets as you would cash. Amtrak is not liable for lost, stolen, misplaced or destroyed tickets.
Tickets Required for Travel
You cannot travel on lost tickets. To be able to travel, you must repurchase your tickets.
Refund for Lost Tickets
You may apply for a refund for lost or destroyed paper tickets. To do so, please download, print out, complete and sign the Lost Ticket Refund Application Form. Please mail the completed form to the address indicated on the form. You may not apply for a refund online.
Tickets Required for Travel
If you have lost your paper ticket stub, you may request a ticket receipt copy by calling us at 1-800-USA-RAIL (ask for the Refund Department). A $20 fee will be assessed per reservation and a credit card is required to complete the transaction. The ticket receipt copy will be faxed or mailed to you.
Important Reminders
- You may submit an application for refund up to one year from the purchase date of the lost tickets.
- You must provide ticket numbers for lost tickets. For this reason, we suggest you write down your ticket numbers when your first purchase your tickets.
- Substantial service charges and cancellation fees apply when making refunds for lost or destroyed tickets.
- Not all tickets are eligible for refund.
- Applications for refunds for lost tickets are held for five months from the date of receipt before processing.
Additional terms and conditions apply.
Amtrak Guest Rewards
Forgot Password?
Passwords are case sensitive, should be at least 10 characters long and should include 1 uppercase and 1 lowercase alpha character, 1 number and 1 special character. ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` < | > ~
Enter the email address or member number associated with your account. We will send password reset instructions.
An email with password reset instructions is on the way.
That answer wasn’t correct either. We’ve sent you an email with instructions to reset your password instead.
